Information We Collect

We may collect personal information when you interact with our website or contact us for services. This may include:

• Name

• Email address

• Phone number

• Address or service location

• Details about the service you are requesting

• Messages sent through our contact forms or chat system

We may also collect basic technical information automatically when you visit our website, such as:

• IP address

• Browser type

• Device type

• Pages visited on our site

• Time spent on our website

This information helps us improve our website performance and customer experience.

How We Use Your Information

The information we collect may be used to:

• Respond to inquiries and service requests

• Schedule appointments or consultations

• Provide estimates and service updates

• Improve our website and customer experience

• Communicate with you regarding services or follow-up requests

• Maintain internal business records

We only collect the information necessary to provide and improve our services.

Website Chat and Communication Tools

Our website may use live chat or chatbot technology to help answer questions and assist visitors. When you interact with our chat system, your messages and contact information may be stored so our team can respond and provide support.

Chat conversations may be recorded to help improve customer service and ensure accurate communication.

Sharing of Information

Pillar Services does not sell, rent, or trade your personal information to third parties.

We may share information only when necessary to:

• Provide services you requested

• Work with trusted service providers who assist in operating our business (such as scheduling tools, CRM systems, or communication platforms)

• Comply with legal requirements or lawful requests

All partners and service providers are required to protect your information.

Data Security

We take reasonable precautions to protect your personal information. This includes the use of secure systems, restricted access to customer data, and industry-standard security practices.

While we strive to protect your information, no internet transmission can be guaranteed to be completely secure.

Cookies and Website Analytics

Our website may use cookies or analytics tools to better understand how visitors interact with our website. These tools help us improve site performance, understand visitor behavior, and optimize the experience for future visitors.

You can control cookie settings through your browser preferences.

Your Privacy Rights

You may contact us at any time to:

• Request access to the personal information we have about you

• Ask that we correct inaccurate information

• Request that your information be removed from our records when appropriate

Updates to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technologies, or legal requirements. Updates will be posted on this page.